I have been monitoring this website for a significant period and must say that I am not satisifed with the service delivered. The IRSE say students must present themselve proffessionally and this should be true of this facility as well. Several times when I had attempted to access the website it has been complete off-air unavailable sometimes for hours at a time; this is not what we have a right to expect.
Also the time it takes to respond to students queries is unacceptible. Internet response should be measured in hours not days and therefore a 24hour deadline for an inital response must be observed in future, with at least 80% achieved within 12hours. A full anser to the issue raised should be available within 48 hours maximum.
Don
[quote=Aitch]
I have been monitoring this website for a significant period and must say that I am not satisifed with the service delivered. The IRSE say students must present themselve proffessionally and this should be true of this facility as well. Several times when I had attempted to access the website it has been complete off-air unavailable sometimes for hours at a time; this is not what we have a right to expect.
Also the time it takes to respond to students queries is unacceptible. Internet response should be measured in hours not days and therefore a 24hour deadline for an inital response must be observed in future, with at least 80% achieved within 12hours. A full anser to the issue raised should be available within 48 hours maximum.
Don
Peter has been very moderate in his use of language; had I seen this post first then I am likely to have reacted rather more abruptly.
I access this site typically twice a day (in order to be responsive if something is posted) and I very rarely find it unavailable. However I cannot guarantee that I will always do this- I have a job and like all of us certain committments outside work and indeed leisure actiities that I also wish to balance in my life.
To get the "quality of service" you desire I think would require 3 people to be available fulll time, with at least one in a different time zone. If you are able to arrange a source of secure funding of the order of
Aitch. A few points for you to consider.
1) You have contributed nothing to this website, assisted other students with your self-professed signalling expertise. Neither have you replied to my last comments in your other post.
2) The site is run by volunteers and is a forum for students to help themselves but be able to ask for clarification from a more experienced engineer.
3) If this website is not good enough then go buy the study packs, learn what you can vocationally, attend the IST & AST courses (or national equivalents), buy and read the IRSE text books, read the 'Net, attend a study group, educated yourself instead of expecting information that are effectively answers for the exam -- you won't get them here!
4) Attend the study day in August at Derby.
Your comments are unfair, inappropriate and wrong. If you want to improve the "Quality of Service" (which is the incorrect use of the term) then participate, get your collegues to participate and as the site gains momentum it'll become more useful to one and all.
Jerry1237 Wrote:Aitch. A few points for you to consider.
1) You have contributed nothing to this website, assisted other students with your self-professed signalling expertise. Neither have you replied to my last comments in your other post.
2) The site is run by volunteers and is a forum for students to help themselves but be able to ask for clarification from a more experienced engineer.
3) If this website is not good enough then go buy the study packs, learn what you can vocationally, attend the IST & AST courses (or national equivalents), buy and read the IRSE text books, read the 'Net, attend a study group, educated yourself instead of expecting information that are effectively answers for the exam -- you won't get them here!
4) Attend the study day in August at Derby.
Your comments are unfair, inappropriate and wrong. If you want to improve the "Quality of Service" (which is the incorrect use of the term) then participate, get your collegues to participate and as the site gains momentum it'll become more useful to one and all.
1. I didn't reply as would not be worth it; you are clearly one of the establishment with your own fixed views. This Forum claims to be independent of IRSE and exam but that just isn't true and you are worst example.
2. This website should be what the students want to get through the exam, not you want it to be because we are the customers. If they want us to do the exam then they should enable and fund us to do it.
3. What you mean is "get lost". See 2
4. That event is a swiz as well. It claimed to be free. I find that not only would I need to devote entire weekend for no comiseration but ALSO to fund travel AND hotel myself. No thank you!
Who are you to judge me. I have a right to free speech.
Aitch Wrote:2. This website should be what the students want to get through the exam, not you want it to be because we are the customers. If they want us to do the exam then they should enable and fund us to do it.
4. That event is a swiz as well. It claimed to be free. I find that not only would I need to devote entire weekend for no comiseration but ALSO to fund travel AND hotel myself. No thank you!
Who are you to judge me. I have a right to free speech.
Firstly I think we are demonstrating our tolerance by allowing you to post your thoughts even though we see things rather differently but patience is certainly wearing thin.
You perhaps yourself ought to consider things from a viewpoint other than that of yourself. You talk about "THEY" without defining who you are meaning; if you did so then it might bring some clarity / realism.
Do you mean SIGNET?- they are going to some trouble and expense to organise something for which they are not charging even though similar training is their core business; apparently you are not thankful for that gesture but reject the offer because you want MORE.
Do you mean IRSE?- I have never heard of an exam board arranging free tuiton to pass their own exams. If IRSE were to arrange, do you think that the exam fees ought to go up significantly, or would it be effectively funded by raising the membership subscriptions and thus imposing a levy on those who have already passed the exams by their own efforts in previous years?
Do you mean your EMPLOYER?- Well yes, perhaps more employers ought to make it easier for their staff to atend such things. However if I were your manager and you came with your demands in terms as expressed here, then I wouldn't feel in the slightest inclined to help; if however you showed had previously shown interest and application and then approached to see what assistance might be possible, there would be a much better chance of trying to find a way re time / expenses within the constraints of the company's organisation.
Just for the record, I personally have already taken a day's leave and paid for one ticket to Derby and will be taking another day's leave, funding two night's accomodation and travel as well as expecting to devote large percentage of the next 3 weekends to this event. So not insubstantial yet not overly significant in the tapestry of life and my choice to do, so I am not complaining; however it is as well that we can make choices in private life which wouldn't be possible in a business context where everything has to be judged on a Cost v Benefit basis to get a "Business Case". So don't expect any sympathy from me, or an offer to pay your attendance expenses and wages.
I've looked back at your other posts; I know you won't like me saying this but to me they all seem seriously "out of order". Suggest that you need to get yourself "re-calibrated" to recognise that the world is not going to reorganise itself solely taking your wishes into consideration. We'd like to help you, but your attitude makes that difficult
Aitch Wrote:2. This website should be what the students want to get through the exam, not you want it to be because we are the customers. If they want us to do the exam then they should enable and fund us to do it.
4. That event is a swiz as well. It claimed to be free. I find that not only would I need to devote entire weekend for no comiseration but ALSO to fund travel AND hotel myself. No thank you!
Who are you to judge me. I have a right to free speech.
Firstly I think we are demonstrating our tolerance by allowing you to post your thoughts even though we see things rather differently but patience is certainly wearing thin.
You perhaps yourself ought to consider things from a viewpoint other than that of yourself. You talk about "THEY" without defining who you are meaning; if you did so then it might bring some clarity / realism.
Do you mean SIGNET?- they are going to some trouble and expense to organise something for which they are not charging even though similar training is their core business; apparently you are not thankful for that gesture but reject the offer because you want MORE.
Do you mean IRSE?- I have never heard of an exam board arranging free tuiton to pass their own exams. If IRSE were to arrange, do you think that the exam fees ought to go up significantly, or would it be effectively funded by raising the membership subscriptions and thus imposing a levy on those who have already passed the exams by their own efforts in previous years?
Do you mean your EMPLOYER?- Well yes, perhaps more employers ought to make it easier for their staff to atend such things. However if I were your manager and you came with your demands in terms as expressed here, then I wouldn't feel in the slightest inclined to help; if however you showed had previously shown interest and application and then approached to see what assistance might be possible, there would be a much better chance of trying to find a way re time / expenses within the constraints of the company's organisation.
Just for the record, I personally have already taken a day's leave and paid for one ticket to Derby and will be taking another day's leave, funding two night's accomodation and travel as well as expecting to devote large percentage of the next 3 weekends to this event. So not insubstantial yet not overly significant in the tapestry of life and my choice to do, so I am not complaining; however it is as well that we can make choices in private life which wouldn't be possible in a business context where everything has to be judged on a Cost v Benefit basis to get a "Business Case". So don't expect any sympathy from me, or an offer to pay your attendance expenses and wages.
I've looked back at your other posts; I know you won't like me saying this but to me they all seem seriously "out of order". Suggest that you need to get yourself "re-calibrated" to recognise that the world is not going to reorganise itself solely taking your wishes into consideration. We'd like to help you, but your attitude makes that difficult
Aitch Wrote:Who are you to judge me. I have a right to free speech.
Yet, ironincally, you judge others! I suggest you leave this forum as your posts are pointless, antagonistic and not in keeping with the forum's purpose.