27-09-2017, 11:49 AM
We have had separate reports from users who are unable to upload attachments. This video shows that the user is following the correct process but the attachment does not appear and another user has described the same issue.
At the moment we do not know why this is happening to some users, and indeed, in testing for the two cases given above, when we have logged in as the user form elsewhere, it is possible to upload attachments. It does not appear to be related to the type or size of the attachments (all are within the right limits) nor the settings for the user's account. All of that is of no help to someone who cannot upload stuff. We are trying some more testing to narrow down what conditions on the user's computer means that it does not work for them.
If you have the same problem, can you please give us information about where you were doing it, how you were connected and what type of computer / browser you were using.
Thanks
Peter
At the moment we do not know why this is happening to some users, and indeed, in testing for the two cases given above, when we have logged in as the user form elsewhere, it is possible to upload attachments. It does not appear to be related to the type or size of the attachments (all are within the right limits) nor the settings for the user's account. All of that is of no help to someone who cannot upload stuff. We are trying some more testing to narrow down what conditions on the user's computer means that it does not work for them.
If you have the same problem, can you please give us information about where you were doing it, how you were connected and what type of computer / browser you were using.
Thanks
Peter